Terms and conditions

Terms of conditions

LOGO HOME LTD trading as LOGO FLOORING

TERMS AND CONDITIONS

Before submitting an Order please ensure that you have read these Terms and Conditions carefully.  If you are unsure about any part of these Terms and Conditions, please ask Us for clarification.

 1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Business Day”

means any day other than a Saturday, Sunday or bank holiday;

“Calendar Day”

means any day of the year;

“Contract”

means the contract for the provision of Services, as explained in Clause 3;

   “Deposit”

means an advance payment made to Us under Clause 5;

   “Month”

means a calendar month;

   “Price”

means the price payable for the Services, products and materials;

“Services”

means the services which are to be provided by Us to you as specified in your Order (and confirmed in Our Order Confirmation);

“Order”

means your order for the Services OR as shown overleaf;

“Order Confirmation”

means Our acceptance and confirmation of your Order as described in Clause 3;

  “We/Us/Our”

“Jobsite”

“Project”

means Logo Home LTD, known as Logo Flooring a Limited Company

means any area of the property that the services are provided or LOGO Home team members work on

means all the services that the LOGO Home will provide in order to achieve the agreed final effect

Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications whether sent by e-mail, text message, fax or other means.

 2. Information About Us

Logo Home LTD, trading as Logo Flooring a Limited Company registered in England under number 11845613 whose registered address is 8 Fitwell Road, Swindon, SN25 2EZ and whose main trading address is 8 Fitwell Road, Swindon, SN25 2EZ

Our VAT number is 315218432.

We are a member of BwfA (British wood floor Association) and UK Pro Tiling

 3. The Contract

These Terms and Conditions govern the sale and provision of Services by Us and will form the basis of the Contract between Us and you. 

Nothing provided by us including, but not limited to, sales and marketing literature, Estimate and other documents constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that We may, at our discretion, accept.

A legally binding contract between Us and you will be created upon our acceptance of an Estimate, indicated by Our Order Confirmation.  Order Confirmations will be provided in writing (email).

We shall ensure that the following information is given or made available to you prior to the formation of the Contract between Us and you, save for where such information is already apparent from the context of the transaction:

The main characteristics of the Services;

Our identity (set out above in Clause 2) and contact details (as set out below in Clause 11);

The nature of the Services is such that the Price cannot be calculated in advance and is estimated on the Estimate document provided to you;

The arrangements for payment, performance and the time by which (or within which) We undertake to perform the Services;

Our complaints handling policy;

Where applicable, details of after-sales services and commercial guarantees;

The duration of the Contract, where applicable, or if the Contract is of indeterminate duration or is to be extended automatically, the conditions for terminating the Contract;

 4. Orders

All Orders for Services made by you will be subject to these Terms and Conditions.

You may change your Order at any time before We begin providing the Services by contacting Us. Requests to change Orders need to be made in writing.

If your Order is changed We will inform you of any change to the Price in writing.

You may cancel your Order within 14 days of placing it.  If you have already made any payments to Us under Clause 5 (including, but not limited to the Deposit), subject to sub-Clause 5, the payment(s) will be refunded as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of your cancellation. If you request that your Order be cancelled, you must confirm this in writing. If you wish to cancel the Services after this time period, or once We have begun providing the Services, please refer to Clause 10.

We may cancel your Order at any time before We begin providing the Services due to the unavailability of required personnel or materials, or due to the occurrence of an event outside of Our reasonable control.  If such cancellation is necessary, We will inform you as soon as is reasonably possible.  If you have made any payments to Us under Clause 5 (including, but not limited to the Deposit), the payment(s) will be refunded as soon as is reasonably possible, and in any event within 14 Calendar Days of Us informing you of the cancellation.  Cancellations will be confirmed in writing.

 5. Price and Payment

The Price of the Services will be that shown in Your Estimate in place at the time of your Order.  If the Price shown on your Estimate differs from Our current Price We will inform you upon receipt of your Order.

All Prices include VAT.  If the rate of VAT changes between the date of your Order and the date of your payment, We will adjust the rate of VAT that you must pay.  Changes in VAT will not affect any Prices where We have already received payment in full from you.

Before We begin providing the Services, you will be required to pay a Deposit of 30% of the total Price on the Cost Estimate for the Services.  The due date for payment of your Deposit will be included in the Order Confirmation. Starting date of your Project will be secured upon receipt of your Deposit payment.

In certain circumstances, if your Order is cancelled, your Deposit will be refunded in full or in part.  The amount due will be calculated based upon the Price for the Services, Your Estimate and the amount of work (if any) already undertaken by Us.  Please refer to Clauses 4. If your Order is cancelled before the Services begin, or to Clause 10 if the Services are cancelled after they have begun.

In the middle of your project (the following day after the day indicated by this calculation: number of working days divided by two) the second instalment of 50% of the total Price on the Cost Estimate for the Services will be due.

The balance of the Price will be payable once We have provided the Project.

We accept the following methods of payment:

  • Bank transfer;
  • Cash payment;
  • Bank Cheque payment;
  • Credit and/or debit cards will be charged 1.75% fee of the payment balance.

If you do not make payment to Us by the due date as shown on Your Order Confirmation or Invoice We may charge you interest on the overdue sum at the rate of 3% per annum.  Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment. You must pay any interest due when paying an overdue sum.

The provisions of sub-Clause 5 will not apply if you have promptly contacted Us to dispute an invoice in good faith.  No interest will accrue while such a dispute is ongoing.

 6. Providing the Services

6.1 We always provide our services in a timely and respectful manner.

6.2 We require full access to the area of the property where the services will be provided and full information prior to the Order Confirmation about any other services that will or might be provided in this same area of your property by other companies at this same time of delivering services by Logo Home LTD.

6.3 We will ensure to keep the job site (service area) as clean as possible.

 7. Problems with the Services and Your Legal Rights

We always use reasonable efforts to ensure that Our provision of the Services is trouble-free.  If, however, there is a problem with the Services We request that you inform Us within 14 days of its occurrence or discovery.

We will use reasonable efforts to remedy problems with the Services as quickly as is reasonably possible and practical. 

As a consumer, you have certain legal rights with respect to the purchase of services.  For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office. 

 8. Our Liability and Warranty

We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence (including that of Our employees, agents or sub-contractors. We will not be responsible for any loss or damage that is not foreseeable.

We are not responsible for any pre-existing faults or damage in or to your property that We may discover while providing the Services.

We are not responsible for any loss or damage caused by any pets, inappropriate use of products or your actions on the jobsite. We do not take responsibility for products and materials not supplied by us.

Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer.  For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

 9. Events Outside of Our Control (Force Majeure)

We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

 10. Cancellation

If you wish to cancel your Order for the Services before the Services begin, you may do so under sub-Clause 4.

Once We have begun providing the Services, you are free to cancel the Services and the Contract at any time by giving Us five working days written notice (email).  If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of your cancellation.  If We have provided Services that you have not yet paid for, the sums due will be deducted from any refund due to you or, if no refund is due, We will invoice you for those sums and you will be required to make payment in accordance with Clause 5.

If any of the following occur, you may cancel the Services and the Contract immediately by giving Us written notice.  If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of your cancellation. If We have provided Services that you have not yet paid for, the sums due will be deducted from any refund due to you or, if no refund is due, We will invoice you for those sums and you will be required to make payment in accordance with Clause 5. 

We may cancel your Order for the Services before the Services begin under sub-Clause 4.

Once We have begun providing the Services, We may cancel the Services and the Contract at any time by giving you 10 days’ written notice.  If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our cancellation notice. If We have provided Services that you have not yet paid for, the sums due will be deducted from any refund due to you or, if no refund is due, We will invoice you for those sums and you will be required to make payment in accordance with Clause 5.

For the purposes of this Clause 10, a breach of the Contract will be considered ‘material’ if it is not minimal or trivial in its consequences to the terminating party. In deciding whether or not a breach is material no regard will be had to whether it was caused by any accident, mishap, mistake or misunderstanding.

 11. Communication and Contact Details

If you wish to contact Us, you may do so by telephone at 01793745463 or by email office@logoflooring.co.uk.

In certain circumstances, you must contact Us in writing (when cancelling an Order, for example).  When contacting Us in writing you may use the following methods:

  • Contact Us by email at office@logoflooring.co.uk; or
  • Contact Us by post at LOGO Home LTD, 8 Fitwell Road, Swindon, SN25 2EZ.

Before starting the project and during the project we will communicate through WhatsApp, providing you with daily updates and pictures on progress with your project. You also can use this way to communicate to us any feedback or requests related to your project.

 12. Complaints and Feedback

We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

If you wish to complain about any aspect of your dealings with Us, including, but not limited to, these Terms and Conditions, the Contract, or the Services, please contact Us in one of the following ways:

  • In writing, addressed to LOGO Home LTD, 8 Fitwell Road, Swindon, SN25 2EZ.
  • By email, addressed to office@logoflooring.co.uk;
  • By WhatsApp on a group created for your project updates;
  • By contacting Us by telephone on 01793 745463   

 13. How We Use Your Personal Information (Data Protection)

All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.

For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Notice available from our offices on request at any time.

 14. Governing Law and Jurisdiction

These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.

As a consumer, you will benefit from any mandatory provisions of the law in your country of residence.  Nothing in these Terms and Conditions above takes away or reduces your rights as a consumer to rely on those provisions.

Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

 

8 Fitwell Road Swindon, SN25 2EZ Wiltshire

office@logoflooring.co.uk   |    01793 745463

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